Blaze the Trail

Linking employee experience to customer experience drives measurable gains

Program

Clarify Customer Value and Mission

Companies that are skillful at connecting employee experience (EX) to customer experience (CX) gain measurable improvement in multiple key metrics, including Net Income Per Employee, Customer Loyalty, and Likelihood to Recommend (Harvard Business Review).

In this course, we guide you in:

Getting crystal clear about what your customers expect from you and what your unique value proposition is in your market.
How to teach your team members to deliver what your customers expect.
Steps to take to remove obstacles and get more lean in delivering what matters most the customers you serve.

Target Audience

Business Owners
Corporates
Aspiring Entrepreneurs
Senior Management
Individuals

Delivery Method

On Demand
Virtual

Timing

In-Person: 3 weeks
Virtual: 4 sessions of 1.5 hour online sessions

Fees

US$197

Hear from Our Participants

Weaver Leather

Weaver Leather needed more than skilled craftsmanship; they needed a clear sense of purpose and values to guide growth.

Zook Interiors

Zook was a numbers-driven business where success was measured mainly by financials and upfront bids.

Brubacher Excavating

Rapid growth without alignment. As Brubacher Excavating expanded, leadership felt stretched.

Allkin Singapore Ltd

As Allkin Singapore grew, its leaders saw the need for a consistent, values-driven leadership culture across all staff.

Vincent Chew

“The topic covered is very wide ranging; that gives us leaders a fresh perspective of how to serve our people, and also look at our leadership ability and development as well.”

Tailored Corporate Programs

Unlock your team’s full potential with a leadership program tailored to your unique goals.

Have Questions?

Find out more.